UX Training

Agile-Overview-Team-A-miniUser Experience is one of the most important aspects of a great product. Typically a product will go through 5-8 revisions incorporating user experience research and feedback. Exceptional products will go through many more revisions. Apple were known to have had over a hundred revisions of the iPod and MacBook before Steve Jobs was happy with the user experience. But even once the product shipped, improvements were still identified via user experience research processes and actioned.

For most organisations, this level of UX Research is not sustainable by outsourcing, to expert UX consultancies, alone. To maintain the constant cycle of user engagement and positive improvement iterations, of the product, some degree of UX Training is needed for in house staff.

UXR can deliver exceptional training; from one to one mentoring to classroom based training. Our consultants have wide experience from coaching to third level lecturing. We frequently run our two main courses “Introduction to UX” and “UX Fundamentals” as a one and three day course respectively. On special request we can offer our “Advanced UX Research” course over a five day period and customised “UX Workshops” for any specific or group of UX methods. Please keep an eye on this website, and blog for details of dates.

Introduction to UX

Suitable for everyone who is involved in a organisation that has users. Sounds a little general but it is true. However, this course is especially important for any organisation leaders, design, development or research teams.
Topics covered in this one day course:

  • Introduction to UX
  • Business value of UX
  • History of UX
  • What exactly is UX
  • Benefits of understanding people
  • How to improve UX?
  • What research methods to use?
  • Applying UX research to design
  • Integrating UX with development lifecycle
  • Stages of UX within an organisation

The primary outcome of this course is a thorough understanding of User Experience and its importance within your organisation. This will enable attendees to engage with UX professionals and help drive the UX strategy of your organisation.
On satisfactory completion of the course, you will receive a course certificate.

UX Fundamentals

This course is designed as a follow on from the Introduction to UX. Again, anyone who is involved in a organisation with users, should attend this course, however, it is particularly relevant to designers, developers and researchers.
Topics covered in this three day course:

  • Recap from Introduction to UX
  • Breaking down the UX lifecyle
  • Part 1 – Context
    • Understanding context
    • Contextual inquiry
    • Interviews
    • Focus groups
    • Persona / Scenario
    • Storyboard / User journey
    • Context of use
    • Task analysis
  • Part 2 – Application
    • Cognitive psychology
    • Measuring UX
    • Information architecture
    • Card sorting
    • Models
    • Recognising patterns
    • Competitive analysis
    • Prototyping
  • Part 3 – Evaluate and iterate
    • Heuristic review
    • Cognitive walkthrough
    • Eye tracking
    • Analytics
    • A/B testing
    • Usability testing
    • User testing
    • Iterative cycle of UX

The primary outcome of this course is a fundamental knowledge of UX methods. You should be able to identify issues or concerns within or surrounding your product and choose suitable methods to address these issues.
On satisfactory completion of the course, you will receive a course certificate.

Advanced UX Research

This course is designed as a follow on from the UX Fundamental course. This course is aimed primarily at designers, developers and researchers with a basic knowledge of User experience who would like to, possibly, lead basic UX initiatives within their organisation.

This five day course is more hands on than the other courses. Typically there are 2 general days of theory and 3 days of participant involved case studies. On the first theory day an overview of the previous course work will be presented as well as a series of problems, which will form the basis of the case studies.

The class will then discuss these problems and decide which UX methods are most suitable to use.

The case studies will generally take place on days 2, 3 and 4. The subject of the case studies can vary; if this course is being delivered in your organisation perhaps the case studies may be based on your identified problems with your product or customer experience.

The primary outcome of this course is advanced knowledge of UX methods and first hand experience at applying UX methods to improve and iterate your product. You should be able to identify complex issues or concerns within your product or organisation and participate in the UX efforts to address them.
On satisfactory completion of the course, you will receive a course certificate.

Customised Workshops

UXR can come to your company and deliver any of our three courses above. In addition please talk to us if you would like a specific workshop on any of the UX methods we use. There are many ways you could be improving your User Experience, talk to us now, and let us help you figure out what’s best.

Contact us now for more information.