UX Consulting

HappyornotUser experience is about creating something that people `love` to use which is also used effortlessly.

UXR can help to create a seamless interaction between your product and its user. If your product exists already, UXR can help improve the interaction. UXR offers both short term project based consulting and long term retainer based consulting.

Generally, the application of user experience research results in happy users, using your product more frequently. Specifically the following usually occurs:

  • Decrease in development and support costs
  • Increased key performance indicators, such as conversions, revenue, reach, usage and loyalty.

Our consultants are are not only expert researchers but are published, and peer reviewed, experts in their respective fields. We can therefore guarantee that you are in safe hands.

User Experience Research Methodology

Generally UXR takes on projects in one of two categories: pre-development or post-development. In both, pre and post-development, we begin by exploring the problem space with the client to figure out the appropriate methodologies we can use to best address the issue. Typically we would suggest one or more of the following:

Pre-development UX Research

  • Contextual Inquiry
  • Persona creation
  • Scenario / story creation
  • User Journey mapping / Storyboarding
  • Context of Use / task analysis
  • Interviews
  • Low / high fidelity prototyping
  • Information Architecture
  • Card Sorting
  • User experience vision

Post-development UX Research

  • User testing
  • Usability testing
  • Heuristic / Expert review
  • Cognitive walk-through
  • Quantitative experimentation
  • Qualitative experimentation
  • Analytics review
  • Eye tracking
  • A/B testing
  • Competitive analysis